FREQUENTLY ASKED QUESTIONS

At Trendsack, we strive to provide efficient and reliable shipping for all orders. Our products may be sourced from different locations, so items in the same order may not be sent out together. This results in separate shipments for multiple items within the same order. Please note that shipping times vary depending on your location, as well as the specific product you have ordered. We work with a network of trusted suppliers to ensure that your items are delivered in a timely manner. Upon placing an order, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the status of your delivery. If you have any specific concerns or require further assistance regarding shipping, feel free to reach out to our customer support team for personalized help. Thank you for choosing Trendsack for your backpack needs.

At Trendsack, we want to ensure that you are completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a 30-day return policy. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items such as personalized or custom-made products may not be eligible for return. To initiate a return, simply contact our customer service team with your order number and reason for return. Once your return is approved, you will be provided with a shipping label to send the item back to us. Upon receipt and inspection of the returned item, we will issue a refund to your original method of payment. If you have any further questions about our return policy, feel free to reach out to our customer service team.